How To Shop

 

BACK TO THE BONE AND COVID-19
KEEPING YOUR PETS HEALTHY IN THE NEW NORMAL

 

STORE HOURS
MONDAY TO FRIDAY   10AM - 6PM
SATURDAY 9AM - 5PM
SUNDAYS 12PM - 4PM
HOW DO I ORDER FROM BACK TO THE BONE?
1
IN STORE
Browse and shop in our stores. Pets are always welcome on leash. We are limiting the number of customers in the store at any give time to 3 AND due to new city by-laws everyone coming into our stores are required to wear a face mask or shield. If you are unable to wear a mask, we can fill your order by telephone, online or from the comfort of you car outside one of our stores.
2
ONLINE
You can purchase online in the new eShop. Choose curbside pickup at your desired location, Burlington or Oakville (orders ready within 24hours max) or delivery (next day and free for orders over $100). Sniff around our eShop, when you are ready, add the products to your cart, set up an account (be sure to join our loyalty points program for savings) and checkout using our secure online payment system. You will receive timely emails to let you know when your order is ready for pick-up or when your delivery will be shipped.
3
CALL
You can purchase by calling the Back To The Bone location that best serves you. In Burlington call 289-337
-
4577. In Oakville call 905-257
-
3444. A Store Associate will assist you with your order and method of payment. All curbside phone orders will be ready same day. When you arrive at one of our stores, call us to let us know you have arrived. We may see you when you pull up. Sit back, relax and your order will be brought out to your vehicle.